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29 July 2015
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • World classGlobalisation is having a profound effect. Here, Tony Angel sets out a template for organisations thinking about procuring their FM requirement across multiple territories. 01/10/2013
  • Inside informationImprovements in technology have made it easier than ever to commit industrial espionage. Richard Wright examines the FM's role in responding to this growing threat. 27/09/2013
  • Collaboration key to FM-client relationsUninformed clients, inconsistent account managing and rogue selling are some of the factors to blame for the lack of loyalty in the FM sector, according to industry operators. 06/09/2013
  • Poor relationships threaten supplier contractsFM providers are risking their contracts with clients because of poor relationship management, according to research. 03/09/2013
  • Video conferencingSeeing is often believing. But does the new interest in video conferencing mean there is even more pressure on space? Not necessarily, says Dan Tanel. 09/07/2013
  • Procuring FM servicesEnsuring procurement works with the FM department sometimes involves educating the former in the everyday activities of the latter. 09/07/2013
  • FM still seen as a support not strategicNearly 85 per cent of facilities managers in a new survey believed it was hard to quantify the true value of FM services to their organisation. 01/07/2013
  • Group consults global FM industry on new guidanceA working group led by the Royal Institute of Chartered Surveyors, and consisting of representatives from the BIFM and CoreNet Global's UK Chapter, is calling on FM professionals worldwide to help shape a new 'strategic facilities management guidance note'. 12/06/2013
  • Ensure cleaning contract securityEnsuring peace of mind when specifying the personnel responsible for cleaning your facilities involves putting in place rigorous systems to check that they are who they say they are. 03/06/2013
  • Disability-sensitive procurementMany FMs don't consider disabilities when procuring services. Here, Shaid Latif suggests why it's important and offers several tips on how to do it efficiently. 03/06/2013
  • Identify common pestsNesting rodents can cause untold damage to properties and spread serious diseases. Here, David Cross gives a run-down of the main offenders and suggests several defence strategies. 03/06/2013
  • FM innovation 'not about IT or price'Organisations must forget about price and technology when looking at innovative approaches to business, according to Linda Goodacre, director of estates at retailers Morrisons. 19/04/2013
  • Kane calls on FMs to speak 'language of business'FMs need to adopt a more strategically focussed way of operating and speak the language of business, according to BBC chief executive of commercial projects Chris Kane. 18/04/2013
  • Deliver sustainabile FM cost reductionNearly all organisations want FMs to reduce cost. Done badly, cost reduction delivers short-term gain and long-term pain. Martin Bell puts forward key principles to deliver sustainable cost reduction. 04/04/2013
  • Land and power procurementFinding the right place to build a data centre involves a thorough search, 
taking into account local planning laws, power costs and even seismology, says Akber Jaffer 21/03/2013
  • Legionella controlLegionella continues to pose a serious threat to health. Here, Simon Hilton outlines a recent British Standard that aims to assist FMs in fighting the bacteria. 11/03/2013
  • Reducing water billsWith water bills rising every year, facilities managers need to know how to hold back the financial flood. Cedric Rodrigues offers three golden rules that will help save buckets of cash. 07/03/2013
  • Unfair-dismissal lawUnder new legislation, employers 
will be able to hire and fire staff 
more easily. Gareth Matthews assesses these plans by the government to cut 'red tape' 07/03/2013
  • Sodexo withdraws beefSodexo has withdrawn all frozen beef products from its UK catering operations after finding traces of horse meat in some products. 25/02/2013
  • Contractual gain-shareOrganisations are increasingly using gain-share contracts to split the proceeds of successful business. Martin Bell explains how, done well, it can incentivise future co-operation. 21/02/2013
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