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30 March 2017
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Quest for perfectionMaintaining high-quality goods or services to the customer is the fundamental goal of any industry, and as consistency in service and operation is the sine qua non of FM, could it also be key to delivering quality management? asks Nick Martindale 22/09/2016
  • Human touchThe rise of co-working may be making our big world feel a lot more intimate but is it really also the seedbed for the next wave of big tech giants? Anna King reports 22/09/2016
  • Planning for high performanceCreating a high performance environment for today's sports stars means putting players at the centre of the process and empowering those people tasked with supporting them. That's the philosophy of consultant Clive Reeves, and one that has the potential to put facilities management in the spotlight. Martin Read reports 15/09/2016
  • Heating, noise and smells can affect workplace performanceThe smell, noise and temperature of the working environment are among the main factors that influence employees' experiences of the workplace and can affect productivity and performance. 13/09/2016
  • 93% of workers prefer to work from homeOnly 7 per cent of workers say they're most productive in an office environment, according to research by Flexjobs. 02/09/2016
  • Partner in primeFM recognised at board level? A dream for many, an entirely undesirable ambition for others. But what if there was a third way? A professional status for FMs that could transform how they and their department's contribution are valued throughout an organisation? Ruffer's Emma Potter has achieved just such a status, as Martin Read reports 24/08/2016
  • Orange revolution: How the Dutch do FMThe Netherlands is having no trouble luring an influx of young people into facilities management with innovations such as activity-based working and a service-led focus boosting its profile. Sara Bean finds out what it is that sets the Dutch art of FM apart 23/08/2016
  • Print document management providers 'must evolve to remain relevant'Document management could undergo a massive overhaul, says a report by Infotrends. 23/08/2016
  • Investor opportunitiesThe latest version of the Investors in People standard focuses on high performance through employee engagement across all departments in an organisation. With so much of FM linked to empowering people, it's a compelling message. Martin Read reports 16/08/2016
  • Arcus FM appoints MDFacilities management, engineering and maintenance provider Arcus has announced a series of appointments to unite its two business streams. 12/08/2016
  • UK workplaces 'put management before workers'The UK workplace significantly favours those in management positions, according to research by Gensler. 09/08/2016
  • Facilities Show 2016: 'Call us 'workplace' so we can be taken seriously'A key issue in attracting new talent to facilities management lies in the branding of the job, delegates at the Facilities Show heard yesterday. 29/07/2016
  • Seeking wise councilThe £45 million property services contract in place with Lincolnshire County Council is seen by all parties as significant because of how transparency in communication between interested parties is adding intelligence to decision making. Martin Read reports. 25/07/2016
  • Create a company culture employees can trust, says CIPDCulture is central to the success of organisations and to the well-being of workforces, according to research by the Chartered Institute of Personnel and Development (CIPD). 14/07/2016
  • Brexit: 88% of EU workers 'ineligible for visa'New research suggests that 88 per cent of EU workers in the UK might not qualify for a visa in the event of Britain leaving the EU. 04/07/2016
  • Analysts predict the economic toll of 'Brexit'For industries such as FM, which rely on large numbers of migrant workers willing to take on lower-paid roles, a cut in migration after a 'Brexit' could make recruitment more difficult, writes Graeme Davies. 04/07/2016
  • Hold off on post-Brexit company shake-upsBusinesses should take a couple of weeks before considering any company restructures following the UK's Brexit vote, according to Richard Masser, president of the Chartered Institute of Procurement & Supply (CIPS). 29/06/2016
  • Brexit will open up opportunities, says CIBSE chiefThe president of the Chartered Institution of Building Services Engineers believes that there will be life after Brexit. 28/06/2016
  • Brexit: EU health & safety laws remain in force for nowIt is highly likely that the UK will have less influence in the development of further health and safety laws post-Brexit up to the time it officially exits the European Union. 27/06/2016
  • Brexit: Councils need say on new H&S and waste lawsThe Local Government Association (LGA) has said that councils in England need a seat at the table when decisions are made on legislation to replace EU laws as part of the UK's exit from the European Union (EU). 24/06/2016
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