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03 September 2014
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Mouchel slumps, but banks stand readyBanks have thrown Mouchel a £180 million lifeline despite the infrastructure-to-support services business recording greater losses than expected for its past financial year. 01/12/2011
  • Meeting spaces facilitate good decisionsMeeting areas shouldn't be an afterthought when designing offices and in space planning, blogs John Bowen. 28/11/2011
  • ISS peers into the future of FMISS and The Copenhagen Institute for Futures Studies (CIFS) have carried out a study on the future of facilities management in light of recent and ongoing political and social upheavals. 25/11/2011
  • Evaluate daytime cleaningWith firms seeking to reduce costs while maintain service efficiencies, James Freeman gives six reasons why daytime cleaning can achieve just that. 24/11/2011
  • Willmott Dixon joins Mercury AllianceWillmott Dixon is the first construction-based business to agree a strategic partnership with Mercury Alliance, a grouping of support services providers set up last year. 16/11/2011
  • Installing solar PV panels on housingSolar photovoltaic (PV) systems are a low-maintenance technology. But as Mark Gordon explains, users should select an experienced, compliant supplier. 14/11/2011
  • High flyerFor the newly crowned FM of the Year, facilities management is all about treating office space as hotel space. 14/11/2011
  • Serco to handle Peterborough servicesSerco Group is the preferred bidder for a strategic partnership with Peterborough City Council to take over the authority's shared-services project. 27/10/2011
  • BIFM Awards 2011: Sustainability and Environmental ImpactCutting 10 per cent off an organisation's energy bills is a big project, and even more extraordinary when it's achieved within a single year on a major government building. 25/10/2011
  • BIFM Awards 2011: Overall Industry ImpactThis award recognises a leading individual who has had the most significant and 
positive impact on facilities management over the course of their career. 25/10/2011
  • BIFM Awards 2011: Judges Special AwardBritish service personnel wounded on the front line in Afghanistan are finding top quality specialist care at DMRC Headley Court's new rehabilitation complex. 25/10/2011
  • BIFM Awards 2011: Communications and marketingHSS Hire's Better Equipped campaign has successfully repositioned the business as 
a modern and professional service partner with high standards and a clear vision. 25/10/2011
  • Encourage collaborationWith resources stretched and staff morale under pressure due to a stormy economic outlook, Simon Oldroyd suggests collaboration is the key to maintaining productivity. 25/10/2011
  • BAM FM escapes redundancy plansBAM Group's FM division is safe from impending redundancies as the business looks for savings. 24/10/2011
  • Managing car parksA safe, secure and clean car park is essential for supporting staff and creating a lasting positive impression for 
guests and customers, explains Jim Valentine. 21/10/2011
  • TWM: knockin' on Whitehall's doorHeaven can be a solid Whitehall contract for many FM directors. It can also seem unattainable for many more but that needn't be the case. 14/10/2011
  • TWM: HSE fees come under fireHealth & Safety Executive (HSE) plans to recover its costs from organisations transgressing health & safety laws have come in for criticism. 13/10/2011
  • Chris Stoddart scoops top prize at BIFM AwardsThe winner of this year's top prize at the annual BIFM Awards is Chris Stoddart, general manager of one of London's iconic office towers. 12/10/2011
  • Smart clients shaping FMSmarter, more technically savvy clients are making more calculated decisions about their FM requirements, claimed panelists at the opening FMA debate yesterday. 12/10/2011
  • TWM: leisure sector forges linksOnly now are organisations in the leisure sector starting to sit down and talk amongst themselves about their common problems. 12/10/2011
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