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29 August 2015
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Open to the floorHow effectively does the open-plan office promote concentration, creativity and effient working? Nick Martindale challenges the accepted wisdom that dictates the shape and nature of office working today. 10/04/2014
  • NHS Trust reports major issues with FMA hospital trust in North Cumbria has uncovered major issues in the maintenance of one of its sites by a joint venture contractor under a private finance initiative. 20/02/2014
  • Agile working 'boosts productivity and cuts costs'Agile working is driving a sea change in the management of commercial property, a study has found. 19/12/2013
  • BSRIA appoints new chief executiveBSRIA has appointed Julia Evans as chief executive of the building services organisation. 05/11/2013
  • BIFM forum addresses construction engagementA panel of FM professionals has come together in the latest BIFM Leaders Forum to discuss the early engagement of FM in the construction process. 05/11/2013
  • RICS introduces FM guidance noteA new guidance paper will help give FMs a seat at the decision making table, according to the Royal Institute of Chartered Surveyors. 04/11/2013
  • World classGlobalisation is having a profound effect. Here, Tony Angel sets out a template for organisations thinking about procuring their FM requirement across multiple territories. 01/10/2013
  • Inside informationImprovements in technology have made it easier than ever to commit industrial espionage. Richard Wright examines the FM's role in responding to this growing threat. 27/09/2013
  • Collaboration key to FM-client relationsUninformed clients, inconsistent account managing and rogue selling are some of the factors to blame for the lack of loyalty in the FM sector, according to industry operators. 06/09/2013
  • Poor relationships threaten supplier contractsFM providers are risking their contracts with clients because of poor relationship management, according to research. 03/09/2013
  • Video conferencingSeeing is often believing. But does the new interest in video conferencing mean there is even more pressure on space? Not necessarily, says Dan Tanel. 09/07/2013
  • Procuring FM servicesEnsuring procurement works with the FM department sometimes involves educating the former in the everyday activities of the latter. 09/07/2013
  • FM still seen as a support not strategicNearly 85 per cent of facilities managers in a new survey believed it was hard to quantify the true value of FM services to their organisation. 01/07/2013
  • Group consults global FM industry on new guidanceA working group led by the Royal Institute of Chartered Surveyors, and consisting of representatives from the BIFM and CoreNet Global's UK Chapter, is calling on FM professionals worldwide to help shape a new 'strategic facilities management guidance note'. 12/06/2013
  • Ensure cleaning contract securityEnsuring peace of mind when specifying the personnel responsible for cleaning your facilities involves putting in place rigorous systems to check that they are who they say they are. 03/06/2013
  • Disability-sensitive procurementMany FMs don't consider disabilities when procuring services. Here, Shaid Latif suggests why it's important and offers several tips on how to do it efficiently. 03/06/2013
  • Identify common pestsNesting rodents can cause untold damage to properties and spread serious diseases. Here, David Cross gives a run-down of the main offenders and suggests several defence strategies. 03/06/2013
  • FM innovation 'not about IT or price'Organisations must forget about price and technology when looking at innovative approaches to business, according to Linda Goodacre, director of estates at retailers Morrisons. 19/04/2013
  • Kane calls on FMs to speak 'language of business'FMs need to adopt a more strategically focussed way of operating and speak the language of business, according to BBC chief executive of commercial projects Chris Kane. 18/04/2013
  • Deliver sustainabile FM cost reductionNearly all organisations want FMs to reduce cost. Done badly, cost reduction delivers short-term gain and long-term pain. Martin Bell puts forward key principles to deliver sustainable cost reduction. 04/04/2013
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