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27 May 2015
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Deliver sustainabile FM cost reductionNearly all organisations want FMs to reduce cost. Done badly, cost reduction delivers short-term gain and long-term pain. Martin Bell puts forward key principles to deliver sustainable cost reduction. 04/04/2013
  • Land and power procurementFinding the right place to build a data centre involves a thorough search, 
taking into account local planning laws, power costs and even seismology, says Akber Jaffer 21/03/2013
  • Legionella controlLegionella continues to pose a serious threat to health. Here, Simon Hilton outlines a recent British Standard that aims to assist FMs in fighting the bacteria. 11/03/2013
  • Reducing water billsWith water bills rising every year, facilities managers need to know how to hold back the financial flood. Cedric Rodrigues offers three golden rules that will help save buckets of cash. 07/03/2013
  • Unfair-dismissal lawUnder new legislation, employers 
will be able to hire and fire staff 
more easily. Gareth Matthews assesses these plans by the government to cut 'red tape' 07/03/2013
  • Sodexo withdraws beefSodexo has withdrawn all frozen beef products from its UK catering operations after finding traces of horse meat in some products. 25/02/2013
  • Contractual gain-shareOrganisations are increasingly using gain-share contracts to split the proceeds of successful business. Martin Bell explains how, done well, it can incentivise future co-operation. 21/02/2013
  • Instil a sense of passion in your teamWith Valentine's Day fresh in the air, passion is all around. But what about 'passion' in business? As Tom Robinson writes, it's far from just a fluffy, nice-to-have idea. 11/02/2013
  • Specify a partitioning systemJoe Cilia, technical manager at the Association of Interior Specialists, looks at what to consider when specifying partitions an important part of an office fit-out. 28/01/2013
  • Boost efficiency with correct battery selectionToday's maintenance professionals face many challenges, from limited staff to shrinking budgets. Elke Hirschman highlights an interesting way to increase cleaning efficiency. 10/01/2013
  • Carillion eyes robust performance for 2012Carillion expects a robust financial performance in 2012, with growth in operating profit despite challenging market conditions. 13/12/2012
  • Barnet warns legal bid will hit taxpayersBarnet Council has warned that legal challenges to its recently announced £320 million back-office outsourcing deal could hit taxpayers. 12/12/2012
  • Robertson sees growth surgeRestructuring at Robertson Group last year has paid off, with turnover up 16 per cent to £269 million for the year ended March 2012. 12/12/2012
  • Serco sees surge of new contractsSerco expects to meet its year-end financial targets after winning a number of new contracts since June. 16/11/2012
  • Clean your way to fire safetyCleaning in commercial kitchens is a thorough and routine process. But Gary Nicholls explains the significance these methods have in fire prevention and the safety of staff. 25/10/2012
  • Marketing for stronger growthService providers need to beef up their marketing operations to compete for the best FM contracts. Bev Burgess explains how strategic marketing can bring major returns. 15/10/2012
  • Use emergency lifts for evacuationsEmergency evacuations must be conducted swiftly and safely. Specialised lifts have their advantages, but can't be used in every situation, explains Barry Scholes. 14/09/2012
  • Understanding data centre infrastructure managementhe freshly coined acronym 'data centre infrastructure management' involves a marriage of building and IT management systems. Simon Terry explains what this means. 15/08/2012
  • Digital communications and imageThe siting of display network screens and the information they convey can have a significant impact on the perception of a business. Matthew Mackaness explains. 15/08/2012
  • Green your print functionWhen you set yourself the objective of 'greening your print function', you set a course to optimise your business. So where do you start? The answer lies not only in eco-technology but rationalising your print processes. Gary Downey explains. 11/07/2012
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