Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management

Choose a software supplierWhen choosing the right FM software, it is vital to look for a 'partner' rather than a vendor that wants to understand your company and provide the right solution, says Steven Jones at Qube Global Software. 14/06/2011
Control birds effectivelyBirds can create issues for FMs and damage buildings and the surrounding environment if not properly managed, says Savvas Othon. 10/06/2011
Whitehall looks to claw back millions in overpaymentsThe UK government believes it could save £264m lost in overpayments to suppliers if a pilot scheme is rolled out across Whitehall. 10/06/2011
MoD to have energy management bureauxEach of the defence estate's four new regional prime contractors will, when appointed, be required to open an energy management bureau to monitor energy consumption for all buildings in their area. 03/06/2011
Ampersand wins palaces catering contractAmpersand, the specialist public and venue catering division of CH&Co, has won a five-year £60m contract with Historic Royal Palaces. 31/05/2011
Innovate opens eco-restaurant in schoolInnovate Services has taken over the catering operation at Plymstock School in Plymouth in a five-year contract worth around £400,000. 27/05/2011
Ron Wood joins Rollright FacilitiesRollright Facilities has appointed Ron Wood as leadership adviser to the board. 26/05/2011
FM 100 Poll: FMs at heart of business cultureMore than a quarter of facilities managers believe an FM is very important when it comes to determining and maintaining their organisation's business culture. 26/05/2011
Jordan holds FM investment potentialThe Jordanian government's asset management review will provide good opportunities for UK facilities management firms willing to invest in the country, built environment consultancy EC Harris said. 20/05/2011
IFMA poll shows energy price concernsMore than a third of facilities managers expect their energy prices to rise this year, according to the latest Facilities Snapshot poll from the International Facility Management Association. 20/05/2011
Bribery potential still high in EuropeA European fraud survey shows that more than a third of employees polled at large companies are prepared to offer cash, gifts or entertainment to win business. 18/05/2011
Develop an IT strategyChoosing the right technology depends on knowing your business, its processes and its needs, explains Richard Jordan. 17/05/2011
Companies increase their environmental disclosuresMore companies are making environmental disclosures than in previous years, but more quantitative data is required, the Environment Agency said. 13/05/2011
PHS Washrooms wins Interserve supplier awardPHS Washrooms picked up the Supplier of the Year Award at Interserve's annual Best of the Best Awards. 11/05/2011
Conduct a security reviewEnsuring that all parts of your building are secure is standard procedure. But conducting a security review with a trained professional is essential for optimum reassurance, explains Justin Freeman. 28/04/2011
NAO: Concern remains over PFI processesDespite nearly two decades of private finance initiative projects, there remains a concern over enough data to decide whether a project is good value. 28/04/2011
Green agenda high on achievable scaleAlmost 80 per cent of respondents to a recent survey believe their organisations' workplace environmental objectives should be achievable. 20/04/2011
Manage an outsourced receptionStriking the right balance between managing costs and delivering a great reception and switchboard service can be a tricky balancing act. Glenn Jackson explains how to outsource your reception function. 13/04/2011
Reduce business ratesBusiness rates are a major overhead for any organisation. These  rates can often be reduced by applying, with evidence, to the VOA. Chris Barker explains how to maximise your chances of success. 22/03/2011
Remove graffitiWhether graffiti is on a small or large scale, using the correct products and techniques in its removal and prevention is vital. Barry Reames outlines the techniques and products that can be used for solutions  to indoor and outdoor graffiti problems. 11/03/2011

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