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21 February 2017
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • FMs must learn how to make 'big data' serve themFM leaders must clarify what outcomes they want to achieve before getting caught up with 'Big Data', says a workplace trends report by Sodexo. 09/03/2016
  • Making best use of theory and practicePeople often seem to get hung up about the two, but although they are different, there should be no separation; we make progress through the way that we integrate them, blogs John Bowen. 29/02/2016
  • The constant competition conundrumThe problem with any contractor's grand project to ring-fence money and spend it on FM staff is the baying pack of alternative service providers all lining up to suggest that they, by contrast, can allow clients to do similar AND cut costs, writes Martin Read. 25/02/2016
  • Is your scope creeping?Scope creep has become an accepted term in project management and, sadly, it has become one you seem to hear more and more, blogs John Bowen. 22/02/2016
  • What's in store for FM recruitment in 2016?Alex Sutherland, managing director at Ardent 4, on the state of the FM recruitment market. 19/02/2016
  • Mixed levels of FM business confidence, suggests pollA live polling session at this morning's Workplace Futures conference saw delegates asked how confident they were in economic growth and the performance of their businesses over the next 12 months. 18/02/2016
  • In Focus: Caterer serves food for thought"The interviewee: Robin Hay, co-founder of Bennett Hay The issue: The quality and effectiveness of wellbeing strategies within businesses " 15/02/2016
  • Outsourcing: getting it rightAt an industry forum last week we were posed the question; has outsourcing shown real long-term benefit? As the first panellist began to answer I was framing my own response as 'yes', I think that it has, blogs John Bowen. 15/02/2016
  • Think Tank: FM service providers in 2016 a question of scale?Is the size of FM service providers likely to increase over the next few years? 11/02/2016
  • Amey appoints new CEOPublic and regulated services company Amey has announced that Andy Milner, executive committee member, and managing director of its consulting and strategic infrastructure division, is the new chief executive. 11/02/2016
  • FOI laws should cover firms paid taxpayers' cashSixty per cent of people want Freedom of Information (FOI) laws to be extended to companies receiving taxpayers' money to provide public services, according to a poll released this week. 08/02/2016
  • Government adopts IPMS to 'future-proof' its estateThe government will adopt the new International Property Measurement Standard introduced in January 2016 to future-proof the way it measures its buildings and to ensure consistency across the UK and internationally. 08/02/2016
  • Analysis: Estate data - the effects of place on profitBut despite the apparent benefits to be gained from enhancing use of data and analytics, corporate real estate (CRE) teams do not appear to have taken to data and analytics as enthusiastically as might have been expected, according to a recent JLL report. Herpreet Kaur Grewal reports. 08/02/2016
  • Human natureThe recent move by firms to bring more hospitality staff into frontline FM, and the growth in competition to provide reception and concierge services, allows the profession to showcase just how powerful these best practice FM principles can be, writes Martin Read. 08/02/2016
  • Analysis: What advances will the Smart Working Code bring?The business standards organisation BSI, working with the Cabinet Office, has announced a new code of practice on Smart Working the BSI Publicly Available Specification (PAS3000). But what does this mean for facilities managers? Herpreet Kaur Grewal reports. 08/02/2016
  • What about FM, decision-makers?The perception still tends to be that FM is just the go-to service when something is wrong with the building or the facilities within it, writes Roger Amos. 01/02/2016
  • Only 8% of employers operate a wellbeing strategyA wellbeing vacuum in workplaces is putting individuals' and business health at risk, according to a report by a professional association for human resources management professionals. 27/01/2016
  • Think Tank: Do occupancy sensors work for you?We asked our LinkedIn and mailing list members: Do occupancy sensors work for you? 27/01/2016
  • Firms 'don't use' estate data to make decisionsData and analytics can be an indispensable part of a company's decision-making process, but not all firms are making use of it, says a report by real estate group JLL. 26/01/2016
  • The art of handwritingIt saddens me to hear that a number of schools are ceasing to teach pupils handwriting, blogs John Bowen. 26/01/2016
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