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26 September 2016
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Home internet take-up boosts flexi-workingThe number of employees demanding flexible working will only continue to rise, say those in industry, as latest Office of National Statistics (ONS) figures show people have increasing access to internet. 06/08/2015
  • Customer service at its worstOne of my businesses buys and sells collectable items and is well established now after almost 30 years of international trading, blogs John Bowen. 03/08/2015
  • Objecting to objectivesWe achieve our strategic goals by setting objectives and using them to motivate our teams to succeed: who would argue with that? John Bowen would. 27/07/2015
  • Customer service: measurement matters, say expertsBetter analysis of customer feedback data and a stronger sense of what needs measuring are two critical components in the delivery of customer service in FM, according to a panel of FM experts. 24/07/2015
  • Team leadership 'key to customer service'The recruitment and training of facilities personnel into team leadership positions was identified on Monday as a key component in ensuring high quality customer service within FM. 15/07/2015
  • Lift etiquetteI wrote recently in my diary column about lift etiquette in other countries and one or two people have asked me what I meant, blogs John Bowen. 13/07/2015
  • Forget the Budget, fix on boosting productivityThe public sector must focus on boosting productivity and efficiency in its workspace rather than focusing on the cuts likely to be announced today in the chancellor's Budget, according to a workplace firm. 08/07/2015
  • At the Facilities Show: who invited the Playboy bunnies?Coco Owens, president of the student body at the University of Virginia Darden School of Business in Charlottesville, Virginia visited the exhibition in London last month. 06/07/2015
  • When in RomeAdapting to local customs is one of the joys of travel and I have always tried to get under the skin of places whenever I have been somewhere new, blogs John Bowen. 06/07/2015
  • Time for FM sector to re-energise sustainabilityThe BIFM Sustainability special interest group has called for the FM sector to take a lead in sustainability leadership. 30/06/2015
  • Call to stand up against sitting 'time bomb'Prolonged sitting in the workplace is a timebomb for later life, according to the founder and director of a campaign to get people more active at work. 22/06/2015
  • So what if Big Brother is watching?There is little doubt that we are all under surveillance, whether from CCTV, people prying into our social media and e-mail utterings, or tracking where we have been and what we have bought through our use of plastic in various forms. This seems to get a lot of people hot under the collar, but if we are being watched at every turn, so what? blogs John Bowen. 22/06/2015
  • People only see what they want to seeI often talk about the difference between perception and reality, especially in terms of customer service, but it is true in so many ways people do see or believe things even when there is evidence to the contrary, blogs John Bowen. 22/06/2015
  • You pay for what you getRecently I have been working with global supply chain people, looking at total cost of ownership and seeking ways to implement reduction strategies, blogs John Bowen. 15/06/2015
  • Payroll and HR roles most likely to be outsourcedPayroll and human resources are the most common back-office processes to be outsourced, according to research by Grant Thornton. 03/06/2015
  • Analysis: Get ESOS compliant - or be named and shamedThe government has issued yet another warning last month to businesses to comply with the Energy Savings Opportunity Scheme, but take up is still slow, writes Herpreet Grewal. 01/06/2015
  • EFMC 2015: Glasgow to host European conferenceThis year's European Facility Management Conference sees the BIFM as national host for the EuroFM event in Glasgow next month. 22/05/2015
  • Think Tank: What does the future hold?We asked our LinkedIn and mailing list members whether there are signs that FM is becoming a better-paid, better-appreciated profession. Are you feeling positive about the future? 22/05/2015
  • Home and flexi-working can boost productivityAllowing employees to work the hours they want can lead to higher productivity rates, delegates at ThinkFM heard this week. 14/05/2015
  • Is being certain not the right thing to be?A group of us were chatting over lunch following a mentoring session and one of the group asked me what quality did I think was least desirable in a leader, blogs John Bowen. 11/05/2015
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