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28 August 2016
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • So what if Big Brother is watching?There is little doubt that we are all under surveillance, whether from CCTV, people prying into our social media and e-mail utterings, or tracking where we have been and what we have bought through our use of plastic in various forms. This seems to get a lot of people hot under the collar, but if we are being watched at every turn, so what? blogs John Bowen. 22/06/2015
  • People only see what they want to seeI often talk about the difference between perception and reality, especially in terms of customer service, but it is true in so many ways people do see or believe things even when there is evidence to the contrary, blogs John Bowen. 22/06/2015
  • You pay for what you getRecently I have been working with global supply chain people, looking at total cost of ownership and seeking ways to implement reduction strategies, blogs John Bowen. 15/06/2015
  • Payroll and HR roles most likely to be outsourcedPayroll and human resources are the most common back-office processes to be outsourced, according to research by Grant Thornton. 03/06/2015
  • Analysis: Get ESOS compliant - or be named and shamedThe government has issued yet another warning last month to businesses to comply with the Energy Savings Opportunity Scheme, but take up is still slow, writes Herpreet Grewal. 01/06/2015
  • EFMC 2015: Glasgow to host European conferenceThis year's European Facility Management Conference sees the BIFM as national host for the EuroFM event in Glasgow next month. 22/05/2015
  • Think Tank: What does the future hold?We asked our LinkedIn and mailing list members whether there are signs that FM is becoming a better-paid, better-appreciated profession. Are you feeling positive about the future? 22/05/2015
  • Influencing the experienceManaging the services and processes that support the core business of an organisation gives FMs an 'inside out' perspective one used all too rarely to inform that organisation's site development strategy. Nick Martindale reports. 18/05/2015
  • Home and flexi-working can boost productivityAllowing employees to work the hours they want can lead to higher productivity rates, delegates at ThinkFM heard this week. 14/05/2015
  • Is being certain not the right thing to be?A group of us were chatting over lunch following a mentoring session and one of the group asked me what quality did I think was least desirable in a leader, blogs John Bowen. 11/05/2015
  • Analysis: Why didn't the police respond to the alarm at Hatton Garden?The gang that raided a safe deposit vault in London's jewellery district of Hatton Garden over the Easter weekend were inside the building when police decided not to respond to an alarm that could have led them to interrupt the multimillion-pound heist. What happened? Herpreet Grewal writes. 11/05/2015
  • Think Tank: Is flexible and remote working increasing productivity in your workplace?Research by recruitment consultant Robert Half reveals that the prevalence of remote working in the public sector has increased by 47 per cent in the past three years, with the private sector not far behind. 07/05/2015
  • Analysis: Workplace wellbeing is a many-faceted matterBusinesses need to do more to care for their staff's financial wellbeing, according to YouGov research. 05/05/2015
  • Decision-making is not always easy'I had no choice; it was me or him'. The quote was on a news item, but it could have been from anywhere in any number of business situations that I have been in over the years, blogs John Bowen. 27/04/2015
  • A healthy appetite for innovationWe hear a lot about the need for FM to be innovative and those pitching potential solutions at the recent NHS Innovation in FM conference certainly had some good ideas, as Martin Read reports. 23/04/2015
  • Let's stop using annual appraisalsThere is no doubt that tools are useful things to have for they can make our lives so much easier, but they have two major drawbacks, blogs John Bowen. 13/04/2015
  • Think Tank: Pop-up possibilities?At last week's NHS Innovation in FM conference, leading healthcare FM and former BIFM facilities manager of the year Trevor Payne spoke about the potential for 'pop-up' healthcare facilities in the NHS. 09/04/2015
  • Think Tank: Serviced officesDo you expect your organisation to make more of serviced offices in the coming 12 months? 08/04/2015
  • ThinkTank: Optimising team structures in 2015Recent news of striking cleaners, security guards, ward hostesses, caterers, switchboard operators and porters goes to show that the issue of fair pay for facilities service personnel remains a hot topic. 02/04/2015
  • Healthcare FM set to become more localisedA leading healthcare FM believes temporary 'pop-up' healthcare facilities and more localised healthcare delivery represent huge opportunities for facilities management in the sector. 02/04/2015
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