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27 June 2016
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Is being certain not the right thing to be?A group of us were chatting over lunch following a mentoring session and one of the group asked me what quality did I think was least desirable in a leader, blogs John Bowen. 11/05/2015
  • Analysis: Why didn't the police respond to the alarm at Hatton Garden?The gang that raided a safe deposit vault in London's jewellery district of Hatton Garden over the Easter weekend were inside the building when police decided not to respond to an alarm that could have led them to interrupt the multimillion-pound heist. What happened? Herpreet Grewal writes. 11/05/2015
  • Think Tank: Is flexible and remote working increasing productivity in your workplace?Research by recruitment consultant Robert Half reveals that the prevalence of remote working in the public sector has increased by 47 per cent in the past three years, with the private sector not far behind. 07/05/2015
  • Analysis: Workplace wellbeing is a many-faceted matterBusinesses need to do more to care for their staff's financial wellbeing, according to YouGov research. 05/05/2015
  • Decision-making is not always easy'I had no choice; it was me or him'. The quote was on a news item, but it could have been from anywhere in any number of business situations that I have been in over the years, blogs John Bowen. 27/04/2015
  • A healthy appetite for innovationWe hear a lot about the need for FM to be innovative and those pitching potential solutions at the recent NHS Innovation in FM conference certainly had some good ideas, as Martin Read reports. 23/04/2015
  • Let's stop using annual appraisalsThere is no doubt that tools are useful things to have for they can make our lives so much easier, but they have two major drawbacks, blogs John Bowen. 13/04/2015
  • Think Tank: Pop-up possibilities?At last week's NHS Innovation in FM conference, leading healthcare FM and former BIFM facilities manager of the year Trevor Payne spoke about the potential for 'pop-up' healthcare facilities in the NHS. 09/04/2015
  • Think Tank: Serviced officesDo you expect your organisation to make more of serviced offices in the coming 12 months? 08/04/2015
  • ThinkTank: Optimising team structures in 2015Recent news of striking cleaners, security guards, ward hostesses, caterers, switchboard operators and porters goes to show that the issue of fair pay for facilities service personnel remains a hot topic. 02/04/2015
  • Healthcare FM set to become more localisedA leading healthcare FM believes temporary 'pop-up' healthcare facilities and more localised healthcare delivery represent huge opportunities for facilities management in the sector. 02/04/2015
  • Space to move affects our mood, says studyPhysical space arranged for a specific kind of work and interaction affects mood and stress levels, according to a speaker at Workplace Trends conference in London last month. 01/04/2015
  • New tax breaks for energy-saving technologyWaste heat energy recovery technology will now be included in the Enhanced Capital Allowance (ECA) scheme for energy-changing technologies, affecting financial support for businesses. 01/04/2015
  • Global FM announces World FM Day 2015Global FM has announced Wednesday 10 June 2015 as the date for the 7th annual World FM Day. 31/03/2015
  • How the office can survive into the futureThere still seems to be a view that we provide buildings offices, hospitals, warehouses or whatever and that people come to these places to do things there, blogs John Bowen. 30/03/2015
  • Chris Hoy to speak during Facilities ShowThe organisers of the Protection & Management Series of exhibition events, of which Facilities Show 2015 is part, have announced Sir Chris Hoy MBE as its final keynote speaker. 27/03/2015
  • BIFM London Conference: Bugs, Budget & BrainstormsIf chancellor George Osborne opening his red box to reveal the pre-election Budget didn't cause much of a stir in Westminster last Wednesday, then the insect canapés at the BIFM London region conference taking place underneath the Treasury in the Churchill War Rooms certainly did. Cathy Hayward reports. 27/03/2015
  • 10% EFMC conference discount for BIFM membersBIFM members are being invited to make use of a 10 per cent discount when booking on to the annual European Facility Management Conference (EFMC), taking place this year from 1st to 3rd June at the Scottish Exhibition and Conference Centre in Glasgow. 27/03/2015
  • 'Security guards working illegally in UK' probe revealsThousands of security guards could be working illegally in the UK, an undercover BBC investigation has claimed. 27/03/2015
  • Incentive FM signs up to the Living WageIncentive FM Group has become the latest FM service provider to be accredited as a Living Wage provider for employees in its central services team. 27/03/2015
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