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03 May 2016
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Forum seeks greater influence on energy legislationSenior executives from energy, property, facilities management and finance organisations have met to discuss how to have more influence on energy legislation in the UK. 13/03/2015
  • BRE consults on BREEAM fit-out schemeConsultation on an international version of a recently introduced environmental assessment and rating system for buildings has begun. 13/03/2015
  • Skills minister announces FM supervisor standardThe government's Trailblazer initiative, by which groups of employers join in designing apprenticeship schemes, has resulted in the approval by government of an apprenticeship standard for the role of facilities management supervisor. 13/03/2015
  • Accessible Britain winners announcedWinners were announced yesterday in the Department of Work and Pensions' Accessible Britain Challenge Awards, a scheme sponsored by the BIFM to highlight those making an outstanding contribution to inclusive and accessible communities for disabled people. 13/03/2015
  • Every man in the fleet knows what to do except the commanding admiralThese words were written by Ian Fleming for his creation 'M' to utter in conversation with 007 and they convey an important leadership principle. 09/03/2015
  • FSA nut substitution probe should shock us allNews that the Food Standards Agency is investigating the use of undeclared almonds and peanuts as a substitute for cumin should put an organisation's total knowledge of its supply chain from end to end firmly in the spotlight. Diana Spellman, managing director of Partners in Purchasing Ltd, comments. 06/03/2015
  • My four years with the Risings and the women who made it inspirationalI can still remember the call from Sam Bowman in March 2011 enquiring if I would be interested in coming along to a couple of the Risings committee sessions, blogs Andrew Hulbert. 02/03/2015
  • The power of wordsLanguage has fascinated me for as long as I can remember; to listen to someone speak well or to read something well written is a joy. Language evolves, though, and even in my lifetime there has been a lot of change, blogs John Bowen. 02/03/2015
  • Northants Council agrees on a 'next-generation' councilNorthamptonshire County Council is to move its service provision to four separate social enterprises as part of a 'next-generation' council. 23/02/2015
  • History is not bunkLife is not simple because very few things that we have to deal with are as easy as 'yes' or 'no', blogs John Bowen. 23/02/2015
  • The young generation are the futureIf you could go back in time and change one piece of history, what would it be? asks John Bowen. 18/02/2015
  • BIFM and CIPD launch ''Workplace Conversation''A 3-month online project set to explore "the evolution of the workplace" has been launched by the BIFM and the professional HR body, the Chartered Institute of Personnel and Development. 12/02/2015
  • FM faces a skills famine, warn industry prosThe biggest obstacle facilities management faces over the next year is the shortage of skilled staff, according to a live poll of facilities managers at a conference in London this morning. 10/02/2015
  • Do you lead or manage? And why it mattersI write a lot here on leadership issues. It features a lot in what I do and is something that has fascinated me for many years, blogs John Bowen. 09/02/2015
  • Task force calls for 'postcard' drive on cleaners' rightsA group charged with improving the cleaning industry will advise clients to provide a postcard explaining an employee's rights when issuing payslips, FM World has learned. 02/02/2015
  • Global trends demand 'lifelong learning', says reportWorkers of the future will need to be lifelong adaptable learners to fit with the changing world of work, according to a global trends workplace report by Sodexo. 02/02/2015
  • It's as easy to do customer service well as it is to get it wrongCustomer service is something of a passion of mine and over the past week a few examples good, bad and indifferent have prompted some thoughts, blogs John Bowen. 02/02/2015
  • CRE executives see salary and bonus riseEighty-nine per cent of corporate real estate executives have reported a salary increase from 2013 to 2014, according to a survey. 30/01/2015
  • Man vs. machine: FM will always need its peopleBy 2030 up to 35 per cent of UK jobs could be wiped out by advances in technology, according to a recent report by the University of Oxford and Deloitte, blogs Pete Mosley. 28/01/2015
  • Best practice: managing supply chain relationshipsEarlier this month, the BIFM and its Procurement Special Interest Group produced a guidance note for facilities managers, outlining the key factors in a successful supply chain relationship. This is an extract from the guide, which is available online. 26/01/2015
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