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24 October 2014
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Business organisation articles

Articles on business organisation, including customer service, knowledge management, management, performance, quality management


  • Mouchel seeks exit from Rochdale contractMouchel is looking to end a 15-year regeneration partnership with Rochdale Council that includes property services as well as highways maintenance, payroll and other services. 19/12/2011
  • Integrated Solutions eyes turnover increaseThe Integrated Solutions business of ISS UK is likely to reach a turnover of around £190 million for 2012, up from £160 million for 2011. 09/12/2011
  • Mouchel appoints 'turnaround specialist'Infrastructure and support services business Mouchel Group has appointed as chairman David Shearer, an executive noted for bringing back financially troubled companies from the brink. 07/12/2011
  • Mouchel slumps, but banks stand readyBanks have thrown Mouchel a £180 million lifeline despite the infrastructure-to-support services business recording greater losses than expected for its past financial year. 01/12/2011
  • Meeting spaces facilitate good decisionsMeeting areas shouldn't be an afterthought when designing offices and in space planning, blogs John Bowen. 28/11/2011
  • ISS peers into the future of FMISS and The Copenhagen Institute for Futures Studies (CIFS) have carried out a study on the future of facilities management in light of recent and ongoing political and social upheavals. 25/11/2011
  • Evaluate daytime cleaningWith firms seeking to reduce costs while maintain service efficiencies, James Freeman gives six reasons why daytime cleaning can achieve just that. 24/11/2011
  • Willmott Dixon joins Mercury AllianceWillmott Dixon is the first construction-based business to agree a strategic partnership with Mercury Alliance, a grouping of support services providers set up last year. 16/11/2011
  • Installing solar PV panels on housingSolar photovoltaic (PV) systems are a low-maintenance technology. But as Mark Gordon explains, users should select an experienced, compliant supplier. 14/11/2011
  • High flyerFor the newly crowned FM of the Year, facilities management is all about treating office space as hotel space. 14/11/2011
  • Serco to handle Peterborough servicesSerco Group is the preferred bidder for a strategic partnership with Peterborough City Council to take over the authority's shared-services project. 27/10/2011
  • BIFM Awards 2011: Sustainability and Environmental ImpactCutting 10 per cent off an organisation's energy bills is a big project, and even more extraordinary when it's achieved within a single year on a major government building. 25/10/2011
  • BIFM Awards 2011: Overall Industry ImpactThis award recognises a leading individual who has had the most significant and 
positive impact on facilities management over the course of their career. 25/10/2011
  • BIFM Awards 2011: Judges Special AwardBritish service personnel wounded on the front line in Afghanistan are finding top quality specialist care at DMRC Headley Court's new rehabilitation complex. 25/10/2011
  • BIFM Awards 2011: Communications and marketingHSS Hire's Better Equipped campaign has successfully repositioned the business as 
a modern and professional service partner with high standards and a clear vision. 25/10/2011
  • Encourage collaborationWith resources stretched and staff morale under pressure due to a stormy economic outlook, Simon Oldroyd suggests collaboration is the key to maintaining productivity. 25/10/2011
  • BAM FM escapes redundancy plansBAM Group's FM division is safe from impending redundancies as the business looks for savings. 24/10/2011
  • Managing car parksA safe, secure and clean car park is essential for supporting staff and creating a lasting positive impression for 
guests and customers, explains Jim Valentine. 21/10/2011
  • TWM: knockin' on Whitehall's doorHeaven can be a solid Whitehall contract for many FM directors. It can also seem unattainable for many more but that needn't be the case. 14/10/2011
  • TWM: HSE fees come under fireHealth & Safety Executive (HSE) plans to recover its costs from organisations transgressing health & safety laws have come in for criticism. 13/10/2011
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