Ian Broadbent's diary

Ian Broadbent is the director of group property services at Hallmark's Cards. This is his regular diary of his experiences of facilities management

Time to bid farewellA multitude of developments in FM over the past three years have provided diary material aplenty. But many of the best stories have come from industry members themselves 11 December 2008
Think outside the inboxEmail traffic is part of modern life, and for many of us the volume of messages received each day is reaching startling proportions - its a far cry from the days of the wire in-tray 26 November 2008
In ascending orderThis column is unusual as I wrote and saved it to my memory before typing it up a week later. It is also unique in that it was conceived at between 16,000 and 19,000 ft while climbing Mount Kilimanjaro in Tanzania. This is how I began my holiday this year, climbing Africas highest peak. 13 November 2008
Kansas complicationsWhile presidential candidates talk about change, the drawbacks of air travel never seem to alter - whether its missing connections, missing luggage or simply missing home 03 November 2008
For your information...Once we are aware of changes it is important that our teams and colleagues are properly briefed - particularly when compliance with the law is at the heart of the message 22 October 2008
No country for poor menSearching for new property in one of the most expensive parts of London is quite an experience, especially when compared to what you can get for your money in Lancashire 07 October 2008
Avoiding surprisesNew columnist Ian Broadbent describes how hes beginning 2006 in exactly the same fashion as in previous years planning for the unplanned 07 October 2008
Brief encountersCommunicating with a large facilities management team spread across different sites is fraught with difficulties. But its often the small gestures which can make all the difference 07 October 2008
Assistance appreciatedTo many FMs, volunteers such as fire wardens and first-aiders are the eyes and ears in an organisation, and particularly in emergencies, and it is essential they get some recognition 07 October 2008
Worthwhile eventsGetting the message across is a staple of the FMs duties, so for Ian Broadbent when it comes to communicating while retaining the human touch no job is too big 21 August 2008
On the road to CPDIndustry attitudes toward CPD are many and varied but for Ian Broadbent the approach is simple, the methods plentiful and the benefits unquestionable 21 August 2008
Addressing the mailAs deregulation of the postal services industry continues, Ian Broadbent urges FMs to set aside any scepticism of the unfamiliar and see what the open market can deliver 21 August 2008
At your convenienceWhen Ian Broadbent set his facilities team the challenge of providing one new service every month they responded with some novel ideas which staff on site are fully embracing 21 August 2008
Many hats to wearFMs take the lead in a wide variety of work areas, a factor which makes for a fascinating industry. But Ian Broadbent sees one vital common task - to gain full recognition in the boardroom 21 August 2008
Our disaster recoveryThe recent news reports of an Egyptian ferry tragedy prompted Ian Broadbent to assess the UKs attitudes on issues of safety following a spate of disasters close to home in the 1980s 21 August 2008

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