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23 January 2018
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perspectives

Have your say: topical, inspirational, angry or amusing - we consider all relevant content. Get in touch at editorial@fm-world.co.uk


  • Subscription-based FMMoving to a subscription-based economy could mean a similar switch for FM, with 'as-a-service' models appearing in the industry, writes Martin Read. 17 September 2015
  • You talkin' to me?In recent years we have begun to rely on emails, voicemail and text messages as the primary methods as we seek that immediacy of communication, blogs John Bowen. 14 September 2015
  • The human factorThe world is really all about relationships how different species relate to each other and within each species and all that, blogs John Bowen. 07 September 2015
  • Following the leaderWith FM's staff turnover, it's inevitable that putting the necessary resource into senior levels of management is a problem, writes Martin Read. But what can be done about the issue? 20 August 2015
  • How BIFM is helping Nigeria to transform FMFacilities management in Nigeria has been evolving over the years into what can now be called a profession, writes Tunde Obileye. 18 August 2015
  • Presentational skills, or a lack thereofI do a fair bit of training in this area, but when a client recently asked me about running a course, I suggested that all that she needed to do was to learn from all of the mistakes that you commonly see made, blogs John Bowen. 17 August 2015
  • Customer service at its worstOne of my businesses buys and sells collectable items and is well established now after almost 30 years of international trading, blogs John Bowen. 03 August 2015
  • Objecting to objectivesWe achieve our strategic goals by setting objectives and using them to motivate our teams to succeed: who would argue with that? John Bowen would. 27 July 2015
  • FM and the productivity gapCurrent themes, such as worker wellbeing and engagement, can help FM put its case for how it can positively influencing individual productivity, writes Martin Read. 16 July 2015
  • Lift etiquetteI wrote recently in my diary column about lift etiquette in other countries and one or two people have asked me what I meant, blogs John Bowen. 13 July 2015
  • When in RomeAdapting to local customs is one of the joys of travel and I have always tried to get under the skin of places whenever I have been somewhere new, blogs John Bowen. 06 July 2015
  • Parliament on tourParliament's potential move from Westminster during restoration work could showcase excellent FM in action, writes Martin Read. 03 July 2015
  • At the Facilities Show: who invited the Playboy bunnies?Coco Owens, president of the student body at the University of Virginia Darden School of Business in Charlottesville, Virginia visited the exhibition in London last month. 01 July 2015
  • People only see what they want to seeI often talk about the difference between perception and reality, especially in terms of customer service, but it is true in so many ways people do see or believe things even when there is evidence to the contrary, blogs John Bowen. 22 June 2015
  • The value of experiencesFor someone to fully understand the value of something they need to be fully invested in it, writes Martin Read. 18 June 2015
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