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19 October 2017
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Features

Read in-depth facilities management features, interviews with leading figures, round table reports and building case studies.

  

p52_tin-cans-CREDIT-Richard-Gleed
Credit: Richard Gleed
  • It's good to talkIt's a message that holds true for every business but while the technologies we use change constantly, the principles of structured communication remains paramount. Adam...

Features

  • 11 September 2017
  • Brand ambassadors
    First impressions count, but there's also a need to sustain an organisation's brand identity across departments and in front of end-user customers. FM can perform well in this role and even better when collaborating with other departments.
  • Image projection
    Organisations can spend big to create a great brand identity but often it's the FM team best placed to ensure that a painstakingly developed image is what customers actually experience. Attention to detail is key, says Nick Martindale
  • Factory Reset
    FM service providers in manufacturing operations have to deliver in as much a 'just in time' a fashion as the lean manufacturing process itself if they're to best fit clients' constantly changing needs
  • Playing the game
    A competitive environment is forcing FM service providers to use their brand identities as a way of differentiating themselves in an increasingly noisy sector. Graeme Davies reports
  • Striking the right margin
    In retail, the need to cut costs runs parallel to the need to provide a first-class customer experience. Bill Dolworth reports on FM service trends in this most sensitive of sectors