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19 October 2017
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Feature articles

Read in-depth facilties management features, interviews with leading figures, round table reports and building case studies.

 

  • Brand ambassadorsFirst impressions count, but there's also a need to sustain an organisation's brand identity across departments and in front of end-user customers. FM can perform well in this role and even better when collaborating with other departments. 11 September 2017
  • Image projectionOrganisations can spend big to create a great brand identity but often it's the FM team best placed to ensure that a painstakingly developed image is what customers actually experience. Attention to detail is key, says Nick Martindale 11 September 2017
  • Factory ResetFM service providers in manufacturing operations have to deliver in as much a 'just in time' a fashion as the lean manufacturing process itself if they're to best fit clients' constantly changing needs 11 September 2017
  • Playing the gameA competitive environment is forcing FM service providers to use their brand identities as a way of differentiating themselves in an increasingly noisy sector. Graeme Davies reports 11 September 2017
  • Striking the right marginIn retail, the need to cut costs runs parallel to the need to provide a first-class customer experience. Bill Dolworth reports on FM service trends in this most sensitive of sectors 11 September 2017
  • Taking the pulse of hospital FMAlthough a lot of the medicine practised in UK hospitals may be cutting edge much of the NHS still runs on antiquated paper-led systems in old buildings, Nick Martindale says that has to change 11 September 2017
  • Trait expectationsThe success of service contracts can hinge on the personal relationships between the principal players on either side. Nick Martindale reports on the habits that set good managers apart. 07 August 2017
  • Transmission positionsHow is our now ubiquitous smartphone affecting the way teams in the FM sector communicate between themselves, their superiors and their end-user clients? Jamie Harris investigates. 03 August 2017
  • ThinkFM 2017: SoundbitesLast month's BIFM ThinkFM conference made clear how the rapidly developing Internet of Things landscape is providing unprecedented access to actionable workplace data. Here are a selection of quotes from this year's speakers on the current state of the smart building revolution. 11 July 2017
  • Things are looking upLast month's BIFM ThinkFM conference made clear how the rapidly developing Internet of Things landscape is providing unprecedented access to actionable workplace data. Martin Read reports on the opportunity the IoT presents for an entirely new facilities management paradigm. 11 July 2017
  • It's good to talkIt's a message that holds true for every business but while the technologies we use change constantly, the principles of structured communication remains paramount. Adam Leach reports 11 July 2017
  • Community serviceThe measurement revolution promised by the Internet of Things will falter if user communities and their actual needs are not the first consideration in the specification process. Chris Weston reports. 10 July 2017
  • Best behaviourOf all the many advances suggested by the internet of things, behavioural analytics could easily emerge as the new productivity frontline, and one with particular resonance for facilities management. Martin Read reports 10 July 2017
  • Blocks awayDigital ledgers comprising unalterable, timestamped records could have huge ramifications for contract transactions, including those in FM. Martin Read and Ronan O'Boyle explain the game-changing potential of the technology behind the Bitcoin cryptocurrency. 03 July 2017
  • Learning towards efficient CommunicationWhat effect can the use of lean management tools have when deployed for the client by a provider as part of the FM service model? Martin Read talks to Vinci Facilities' Gary Codling about his company's approach and how it works 03 July 2017
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