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13 October 2015
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Feature articles

Read in-depth facilties management features, interviews with leading figures, round table reports and building case studies.


  • The soft sellAre the principles of soft landings a 'graduated handover' of a building project to its occupiers once complete fully accepted? And is FM ready for its role in the project spotlight? Our round table, sponsored by Gardiner & Theobald, considered the issues. 25 November 2014
  • Having an edgeEdge Hill University has followed up its 2013 BIFM award for in-house client team by winning the 2014 BIFM Excellence in Customer Service award for its Welcome Sunday initiative, and it's all down to its highly motivated, customer-centric FM team, says Sara Bean. 17 November 2014
  • Glasgow blissBy garnering the views of its staff, global telecoms company Three transformed its tired and dated Glasgow office into a workspace where Every Day is Wonderful. On 13 October, the project won the 2014 BIFM award for impact on organisation & workplace. Sara Bean reports. 10 November 2014
  • Bearing sustainabilityThe sustainable workplace sounds a fine idea, but actually trying to enforce it or living in the midst of the changes required can be another matter. Elisabeth Jeffries reports. 10 November 2014
  • Newton's laws of attractionIn his retail and financial FM roles over the years, Chris Newton's natural enthusiasm has seen every operational and property management function in the book gravitating towards him. Now, he's the BIFM 2014 Facilities Manager of the Year. Martin Read reports. 03 November 2014
  • On the waterfrontHandy for ExCeL and The O2, London's superyacht hotel feels more like a retired cruise ship than an adventure playground for the super-rich. 20 October 2014
  • Military precisionEx-service personnel have already learned how to 'be the best'. They can give and take instructions and have the logistical nous to take over in a crisis all of which should feature in the CV of a good FM, says Kevin Stanley. 08 October 2014
  • On the edgeWe all know that jobs in FM vary considerably but then there are jobs like Richard Petrie's, whose role with BT Facilities Services takes him to the extremities of the British Isles. Jamie Harris reports. 23 September 2014
  • Who goes there?A pen-and-paper badge system that records only basic information about guests on your company's premises just doesn't cut it these days. John Hinde looks at the market for visitor management systems. 23 September 2014
  • A sense of ownershipWhen debating whether to keep FM services in-house or turn them over to an outside provider, the ramifications of the decision are both commercial and personal, says Nick Martindale. 22 September 2014
  • Green versus leanKenneth Freeman, head of innovation at Ambius, discusses new research that demonstrates the tangible benefits of greenery in the office. 12 September 2014
  • Engaging the clientHealthy human relationships require work by both parties so why should those between FM service providers and clients be any different? A new combined form of surveying and consultancy service gives supplier assessment of client performance the potential for as much weight as the reverse. Martin Read reports 11 September 2014
  • Powering downFuture energy supplies are far from certain but FMs could become guardians of UK fuel economy by following the kind of energy-saving skills put into practice by the University of the Arts London (UAL), says Simon Francis. 11 September 2014
  • Go eastThe boom times might be over, but for those FMs who have the requisite skills and are prepared to adapt to the stricter lifestyle rules, there's still eastern promise to be found in the Gulf States, says Nick Martindale. 08 September 2014
  • FM's trust dividendRecently published BIFM research suggests that a client's confidence in its facilities service department, and the FM service providers it works with, can generate an invaluable 'feel-good' factor. Martin Read reports. 11 August 2014
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