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03 August 2015
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How to...

Includes advice on good facilities management practice and legal issues, plus 'How to...' guides on common issues.


  • What you need to know about grittingThe gritting season is fast approaching. There is health and safety legislation to meet, and the responsibility of keeping properties safe and open. Dominic Robertson explains what to look for when considering the gritting service. 23 September 2014
  • Helpdesk makeoverInformation technology is taking on a much larger role in helping clients get answers from and disseminate information to company helpdesks. Toni Klare explains. 23 September 2014
  • Preparing a catering tenderJulian Fris, founder and director at FM and food service consultancy Neller Davies and previously head of catering at the BBC, outlines what facilities managers should be thinking about before starting the tender process. 09 September 2014
  • Running a successful helpdeskThe helpdesk is the public face and the private hub for many of a business's operations and a vital support for the building's FM. Here, Chris MacDonald explains how it should operate. 11 August 2014
  • Dealing with regulatorsEvery business can expect to have contact with a regulatory agency of some sort. Kevin Bridges explains what to do when an inspector calls. 11 August 2014
  • Using guard dogsDogs can be trained to be incredibly loyal and protective, so for thousands of years humans have used them for guarding property. But in the era of electronic surveillance does man's best friend still have a role? 14 July 2014
  • Security and logisticsProcuring an external security company is a difficult task for facilities managers in the logistics and distribution sector. Jot Engelbrecht, managing director of UK security company Octavian Security, examines what an FM must consider when securing manned guarding services. 16 June 2014
  • Health and safety in CSR and sustainabilityAll employees should work in places where their wellbeing is supervised, but to what extent should CSR and health and safety be part of the same agenda? Richard Jones says it's just enlightened self-interest. 16 June 2014
  • Measuring client satisfactionHospitality is all about first impressions and customer service, but how can we ensure that the service being delivered is of a suitably high quality for clients? Simon Pratt offers his thoughts on client satisfaction. 05 June 2014
  • Cleaning standard auditsFirst impressions colour visitors' opinions and if the cleanliness of your premises isn't up to scratch this may reflect badly on your whole operation. Mike Boxall explains how auditing can eradicate this risk. 03 June 2014
  • Summer seasonal pestsAs the height of summer approaches there is an expectation that we will have fine weather. But it is not only humans that enjoy the warmth. Richard Moseley warns that other creatures will benefit this summer. 20 May 2014
  • Outsourcing your reception/concierge servicesChoosing the right partner is essential to outsourcing reception/concierge functions, and there are some simple steps to help you to select an organisation that fits your needs, says Greg Mace of Rapport. 20 May 2014
  • Mitigating risk in data centre operationThe potential damage when a data centre goes down is both financial and reputational, so businesses must do everything possible to mitigate risk and avoid accidental downtime , says Mitie's Peter Mosley. 08 May 2014
  • Automated gate safetyThe tragic deaths of young children in automated gate incidents in 2010 resulted in prosecutions that have brought into sharp focus the responsibilities of FMs around their installation and maintenance. 08 May 2014
  • Bird-proofing buildingsFeral doves, pigeons and gulls are the FM's main avian foes and all are designated as pests by the Department for Environment Food & Rural Affairs. Dan Steward offers advice on the best methods to deter the nuisance. 23 April 2014
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