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24 October 2018
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Here East

8 January 2018 | Herpreet Kaur Grewal

Bennett Hay, the bespoke hospitality services company, has won a new contract to provide front-of-house services to Here East, a tech and creative campus on Queen Elizabeth Olympic Park.


This major win for Bennett Hay, following a competitive tender process, includes working across four receptions on the Here East estate.


The contract will start with the provision of reception, helpdesk and concierge services with potential to extend demised services to tenant companies.


Home to established names and start-ups alike, the development – covering 1.2 million square feet – acts as an incubator for businesses, artists and educators developing the products and services of the future.


In preparation, the Here East transferring team undertook Bennett Hay’s bespoke Transformation Training, to align the team with Bennett Hay’s exceptional service levels and standards. The team will be responsible for looking after a combined population of 5,500 workplace guests and Here East visitors.


Bennett Hay co-founder and director Anthony Bennett said: “The contract allows us to bring to life our respected ‘guest-centric’ approach where our service is carefully tailored to reflect each and every client brand we represent.”


Sara Carthy, estate director at Here East, added that Bennett Hay’s “very tailored and individual approach will help shape our bespoke guest experience”.