ISS wins £100m multi NHS trust contract

11 January 2012

ISS Facility Services Healthcare will deliver soft facilities management to three London Trusts and the Institute of Cancer Research that comprise the Fulham Road Collaborative.

The contract is worth £100 million over the contract’s initial five years.

Last August FM World reported that the Fulham Road Collaborative was working together on a major tender and the winner would offer all services and sub-contract on a limited basis.

The trusts involved are Chelsea and Westminster Hospital NHS Foundation Trust, The Royal Marsden NHS Foundation Trust, Royal Brompton & Harefield NHS Foundation Trust and the Institute of Cancer Research.

More than 700 ISS staff will deliver services including cleaning, catering, security, reception, waste management, pest control, laundry and linen, portering and car park management.

Chris Ash, director of healthcare for ISS Facility Services Healthcare, said specific services provided by ISS will differ in each organisation within the collaborative. ISS has worked with all the organisations before, for between seven and 20 years, but not to the extent it will now.

“This procurement then further challenged potential partners to find innovations to maximise the value of their expenditure,” he said.

Because ISS already delivered a variety of services, the new contract was "ours to lose", said
Simon Cox, managing director of ISS Facility Services Healthcare, Education and Defence.

“It was a complex procurement process because of working with three trusts and the research organisation,” Cox told FM World.

“If there is a more complex contract I’m not aware of it and the collaborative nature of it may be a sign of the times,” said Cox who has been with ISS since 1984 and MD of the division since 1991.

David Probert, chief operating officer at the Royal Marsden, said the contract “is a great example of how healthcare organisations can work together to make the best use of resources while maintaining excellent standards of care for patients".

Facilities management is the beginning of a larger outsourcing exercise now under consideration by the collaborative. This includes procurement, IT and some back office HR functions such as payroll.


FM World understands that the consultancy Linea Group has been working with the Fulham Road Collaborative's outsourcing programme.

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