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19 October 2018
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BIFM Awards 2017: Impact on Organisational performance

BIFM Awards 2017 logo
This award is sponsored by Landsec

9 October 2017 | FM World team

BIFM Awards 2017 - Impact on Organisational Performance

Banking group UBS has taken this year's Impact on Operational Performance prize for its work in reducing costs and environmental impacts at 5 Broadgate, while at the same time improving worker productivity.


Put at the heart of operations ahead of the firms move to its new UK Headquarters, the Integrated Facilities Management function was charged with “delivering a flexible world-class office facility” that would meet the needs of staff and impress external visitors.


Working alongside five service partners, including BaxterStorey, ISS and Nuffield Health, the 8-person strong team was given a range of objectives, but one simple requirement: "Enable the first occupant of 5 Broadgate to be productive at their desk within 15 minutes of entering the building on the morning of Tuesday the 30th of August 2016".


In order to meet this requirement and ensure that the building operated effectively enough to enable similar levels of productivity throughout the day, the team and its partners worked against a series of touchpoint which began with arriving - accounting for factors such as the grounds and parking facilities - ran through break taking - adequate breakout areas and gym facilities - all the way through to leaving the building.


By factoring in these touch-points throughout the design and implementation process and carrying out close engagement with a range of stakeholders, the IFM team were able to develop a clear idea of what was needed ahead of the full move into the building.


Following on from that, the results have shown 21% reduction in energy consumption across its London campus, while an increase in flexible workspace has enabled it to reduce its overall foot print by around 22%.