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25 September 2018
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‘One Team’ cross-border strategy wins award

3 June 2015 


Global information technology service provider EMC has won a European award for its approach to real estate and facilities management (RE&F) across Europe, the Middle East and Africa.

 

The EuroFM Partners Across Borders Award was presented to the EMC FM team at a ceremony in Glasgow, Scotland, as a part of the European Facility Management Conference (EFMC).

 

The award recognises a programme the firm undertook to move a group of vendors operating independently to an integrated and aligned partnership called ‘the One Team approach’.

 

More than 13 different service providers support EMC’s 125 buildings, which are home to about 12,000 EMC employees and contractors working in 50 countries across EMEA. Before the introduction of ‘the One Team approach’, the standard of FM service in EMEA was good, but there was no shared alignment between service partners in different geographies and no sense of a unified EMEA FM business family being part of a global business focus.

 

As a result of the approach, the initial results from the 2015 customer survey indicate a significant increase in RE&F performance and customer appreciation. The credibility of the RE&F function has been raised substantially with senior management, and there has been a quantum shift in service provider thinking from seeing themselves as working alongside competitors for one client, to being part of one business family across Europe.

 

Ken O’Mahony, senior director EMEA at EMC, said: “I am immensely grateful to everyone in the FM team across EMEA for their incredible hard work. But we will not rest on our laurels. This is an ongoing journey, not a finite path. Maintaining this kind of FM business family across borders requires ongoing effort on all sides.”