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20 July 2017
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THINK TANK - FM’S SUPER SUPERVISORY ROLE

FM supervisor
Do we need more supervisory FMs?

11 July 2017 | Martin Read


We’re often told that the FM team’s dealings with end-user customers is a critical interface. 


Furthermore, the way in which facilities personnel act on the service front-line can have major implications for repeat business or user satisfaction. In short, how facilities team members are directed in the work they do is critical to FM’s success - and that means strong supervisory level management.


Different organisations have different approaches to the FM supervisor role. Anabas, for example, calls its supervisory staff ‘floor captains’ and allows them considerably autonomy to perform their role. For our latest Think Tank, we’re asking what you think of this important role in the FM team.


Do we need more supervisory level FM personnel from a hospitality background? What makes a strong FM at this level stand out? What are the trends in the way FM supervisors are trained, appointed and deployed? And how do such roles differ by industry sector?


As ever we welcome your views on all of the above - please click here to take part in the survey.


We’ll be reporting the results of this poll in our August 2017 edition. Please get in touch with us by Thursday 27th July either to complete this poll or to give us some further comments, all of which will be most welcome.