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21 June 2018
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Th!nkFM: McGregor-Smith calls for 'bravery'

20 June 2012

Mitie Group's chief executive has called on the outsourced FM service sector to “be braver about what it wants to be”.

Speaking to FM World at the Th!nkFM conference on Monday, Ruby McGregor-Smith said the sector needed to point to the value it brings to the economy as a whole.

“We can have a major say in supporting the growth of the UK economy,” said McGregor-Smith.

“However, the challenge for our industry is that outsourcers come with a reputation for job cuts and change, both of which can be quite threatening. I say look at all the positives: the number of people we employ; the number of rising stars we have in our industry; what we are doing around apprenticeships and the fact that we represent around 8 per cent of the UK economy.”

McGregor-Smith, who expects clients to outsource more as the sector matures, said that the sector needed to recognise the reputation it had obtained, but respond by pointing to the many positives associated with it.

“It’s time for the industry to be a bit braver about what it wants to be. We need to be better at explaining how we are the experts in the services we provide and that ours is a good voice to be listened to.”

McGregor-Smith was at the Th!nkFM conference as guest speaker, delivering the final address of the day.