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21 June 2018
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Emirates Air Line
Emirates Air Line

10 July 2017 | Herpreet Kaur Grewal

International facilities management company, Macro has been awarded a new five-year contract by Transport for London (TfL), to manage the operations of the Emirates Air Line cable car. 


Macro runs all the Emirates Air Line’s operations on behalf of TfL, providing front of house services, security and maintenance since the project’s completion in 2012. 

The Emirates Air Line serves as both a leisure attraction – and a normal transport mode for local Londoners. In total, over 1.5 million customers travel on it each year.   

Macro originally delivered the project in 2012 and have run the operations for five years.

The announcement comes as the cable car celebrates its five year anniversary. Built in support of the East London Docklands regeneration project, it is the UK’s first and only urban cable car, which since its launch in June 2012 has welcomed over eight million visitors. At a height of 90 metres, the Emirates Air Line is the highest observation point over the Thames, spanning just over 1km across the River. It connects local residents and visitors between the Greenwich Peninsula (near The O2) and the Royal Docks (near ExCeL London).