With so many good ideas being generated in the business and the competiveness of the FM industry at a high, senior management needed to introduce a long term mechanism that balances occasionally conflicting targets, captures innovation and continually improves the way we work for the benefit of all its stakeholders. The LEAN improvement programme supports our sustainable business model with long term strategies aligned to our corporate vision and mission objectives.
LEAN was introduced to help guide us through daily activities to ensure that the work we do is focused, sustainable and innovative. We found that our original sustainable business model often disengaged our operational teams, whereas LEAN makes the same strategies and business objectives task based and better aligned to operational mind sets. We created a central framework of targets & objectives and further developed specific strategies, for all our projects, that both aligned with our customer’s and sustainable business targets.
With the culture now positively reset to ‘exceeding expectations’ through a dynamic team, VINCI Facilities now has an exemplar for all of its projects. Our customers and stakeholders now have clearly defined expectations when working with VINCI Facilities and recognise the longer term benefits of a targeted and balanced sustainable business.