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25 November 2015
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Software and systems

Sector sponsor: Manhattan Software

A global shopping centre business - in partnership with one of the world’s largest furniture retailers – needed an Integrated Workplace Management System (IWMS) to manage property maintenance, support service operations and leasing across its portfolio of centres. The system also had to be capable of meeting the company’s continuing global expansion.

The organisation was concerned that its existing, expensive CAFM solution was failing to address its requirement for a truly integrated system that could easily be deployed to new sites or acquisitions. There were also technology gaps within the incumbent system which meant it would not be able to help futureproof the company’s investment strategy.


As a result, an extensive evaluation of the Manhattan IWMS system was conducted. After a successful test project, the organisation selected a number of fully integrated modules to support and control the management of its FM services. Deployed via a SaaS model to minimise the organisation’s IT support requirements, Manhattan IWMS delivered important benefits such as:

A comprehensive, accurate view of global business operations from a single source 
Improved process control

Faster and more accurate reporting at local, national and global levels

Automation of manual procedures

Efficient deployment to new sites and acquisitions

Improved information flow between remote users and office workers through mobile technology - also increasing productivity and reducing administration and costs.

Full localisation of language, currency and time zone

Integration with existing building management, energy management and lease management software

Efficient management of reactive maintenance and planned maintenance lifecycle

Improved decision making to help extract best value from contracts.

In addition, Manhattan IWMS increased the organisation’s ROI much faster - and at half the investment value– compared with the original system. Contact the Manhattan team to learn more. 

+44 (0)20 7269 8500 – www.manhattansoftware.com