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22 January 2018
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On demand:

Webinar: Tuesday, 23 October 2012 | 1 – 2pm

Extending FM contract terms – will clients always win?

A webinar brought to you by FM World and Supply Management sponsored by Office Depot.

It's often said that if only contractors were allowed more than the typical three years in which to hone their delivery of service, all would be right in the FM outsourcing world. But is this really the case? Would longer contract terms mean a) stronger engagement and investment by the FM contractor, and b) a better level of service delivery to the client?

The discussion will concentrate on the following points:

  • • What is the optimum term length for facilities management contracts?
  • • Is there a conflict between procurement's desire for financial competitiveness and FM's desire for consistency of delivery?
  • • What are the potential disadvantages of extended term lengths?
  • • Is the fight for longer term lengths masking issues of inadequate management / service benchmarking by the client?
Click here to register for this webinar.
Watch on demand here

FM World / Supply Management with Interserve (25th September):

How to add value to FM procurement

The webinar’s theme is how the procurement of facilities management can play a role in enhancing a business’s brand.

Issues covered during the hour-long session included:

• How to save money and improve customer service
• How to measure and implement ‘added value’
• How to protect your brand when buying FM services
• How to create an FM model designed around the customer experience
• Which service level agreements can boost innovation
• How best to manage the supplier relationship

You will need to register in order to watch on demand.

Register here
Watch on demand here

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